Frequently Asked Questions

Customizations

Do you take custom orders?

YES! Custom orders have always been the focus of my business and I would LOVE to hand paint something special for you!

What is your turnaround time?

At this time, my turnaround time is 2-4 weeks on most orders. But contact me if you need an item sooner and I will see what I can do!

How are your custom pieces made?

Each item is hand-painted and lettered by me, Kelsey, using my own self-taught lettering and floral styles. I do not use any vinyl stickers or stencils.

How do you customize my design?

When you place your order, please give details you want it to look like: quote/word(s), name(s), flower colors, design, etc. If you have specific colors/design inspiration, please send pictures in a message or email and please make a note in your order that you will be sending pictures. I will try my best to color match your request. Colors from previous work may be close but not exact. I’m happy to take photos to help with inspiration, whether it be a picture of a wedding invitation, floral bouquet, etc., but each piece will be painted in my own design and hand lettering.

Will you recreate your previous designs?

If you are wanting your order to look like something I’ve done in the past, I can make it similar, but it will not be exactly the same. My lettering and designs have evolved over the years and no two items are exactly alike.

Can you customize an item I have on hand?

Yes, I can customize most items you already have, whether it is a mirror, denim jacket, etc. These items can be dropped off or shipped to my home for me to paint. The fee to personalize will depend on the type of item, size, design details, etc. Please make sure items are cleaned very well before dropping off/shipping. Contact me for an estimate and to discuss if it is something I can do.

Shipping and Returns

Do you ship?

Yes, shipping is available. Shipping varies in price, depending on the size of the piece.

I am local, what are my payment & pickup options?

In most cases, items need to be PAID-IN-FULL prior to me starting your order. I can make a website listing, or take Venmo or PayPal. If you want to pay with cash at pickup, you must be a customer that has purchased from me in the past & be in good standing. If you are paying cash, you MUST pick up within 1 week of me completing the order or I will request payment with an invoice to your email. If you have a very large custom order, we can discuss deposit options. Items that are paid in full need to be picked up items within 1-2 weeks of completion. Please give me 24 hour notice/reminder so I can make sure your order is set out for you. It is your responsibility to keep in contact with me regarding pick-up. If you are unable to do porch pick-up within a 1-2 week time-frame or don’t want to make the trip, I am able to deliver locally for a fee or ship.

What is your return/exchange/cancellation policy?

Since all items are made to order, I do not accept returns or exchanges. If you have a problem with your order, please contact me directly. I am not responsible for damage during shipping, but contact me if this happens, so I can contact UPS/USPS regarding the damaged package. I do provide a picture at completion and am happy to add or make any changes within my limits. You have 24 hours from the time of your order to cancel. Please contact me asap if you need to make changes before I start your order. Some changes/additions may be an additional fee.

Other Common Questions

What is your pricing?

Pricing depends on the size, design, and what I am painting on (acrylic, framed sign, bible, etc.) I do have some base pricing available for my most common items, but please contact me for an exact estimate.

Do you sell gift cards?

Gift certificates are available. I can send one electronically or a paper certificate through the mail. All gift certificates EXPIRE AFTER 1 YEAR, regardless of if they were purchased or won at any benefits/giveaways. After one year, they are no longer valid.